Product Support
Adhering to the tenet of customer first and service first, Zhenshi Communication has won the trust and support of new and old customers. We ensure that customers receive adequate help and support in the process of purchasing and using products or services, and improve customer satisfaction and loyalty.
Pre-sales technical support:
1. Product Consultation: Provide customers with detailed information about the product or service and answer their questions.
2. Demand analysis: Understand customers' needs and requirements, and provide suitable solutions for customers.
3. Program design: according to customer needs, design personalized solutions for customers.
4. Technical advice: Provide technical advice and guidance to help customers make decisions.
After-sales technical support:
1. Troubleshooting: Help customers solve problems and failures encountered during the use of products or services.
2. Maintenance and upkeep: Provide maintenance and upkeep suggestions for the products or services to ensure their normal operation.
3. upgrading and updating: provide customers with upgrading and updating services for the products or services.
4. Customer Training: Provide further training to help customers better use and maintain the products or services.
5. Complaint Handling: Handle customers' complaints and feedback, and continuously improve the products or services.